Big Head Consulting
Free Assessment
Regulated Finance Practice

AI & automation for
banks & credit unions.

Banks and credit unions carry a hard constraint most automation vendors gloss over: every change has to survive an examiner. You need to modernize without compromising governance, BSA/AML, fair lending, or your data-privacy posture — and most lean IT teams are already fully consumed keeping the core running.

We have spent decades inside regulated financial environments, so we scope the way you have to: documentation, access controls, and audit trail built in from the start, not bolted on at the end. The result is automation your compliance team and your examiners can both live with.

BSA / AMLFair LendingGLBASOC 2FFIEC Exams
Governance-first

Documentation, access controls, and a full audit trail designed in from the first scoping call — not reconstructed after the fact.

Examiner-ready

Scoped to survive FFIEC, NCUA, and OCC/FDIC scrutiny, because we have sat on that side of the table and know what gets flagged.

25+ years inside

Decades working within regulated financial environments — not a generalist learning your rules on your dime mid-engagement.

What you're up against

The realities we build around.

Most automation vendors treat these as someone else's problem. We scope around them from day one — which is the difference between a tool you can deploy and one your compliance team has to unwind.

  • Modernizing without tripping governance or examiner expectations
  • A lean IT team already fully consumed keeping core systems running
  • Member/customer onboarding is manual and slow
  • Document collection and verification eats staff hours
  • Core, loan origination, and CRM systems do not talk to each other
  • Compliance review is a bottleneck on every new process
  • Member service requests pile up after hours
  • Reporting for the board and examiners is assembled by hand
Where we start

What we'd automate first.

01
Member and customer onboarding that runs itself

Account opening, document collection, and identity verification automated end to end — with the audit trail captured automatically, so onboarding speeds up without weakening controls.

02
Core, LOS, and CRM that finally talk to each other

Compliance-safe integration between your core, loan origination, and CRM systems — eliminating the re-keying and reconciliation that consumes back-office hours and introduces error.

03
Document extraction designed for scrutiny

Applications, disclosures, and verification packages read and structured by AI inside your controls — field-level provenance retained so nothing is a black box to an examiner.

04
Board and exam reporting without the manual assembly

The reports your board and examiners expect, assembled from source systems on a schedule instead of by hand the week before — consistent, traceable, and ready early.

See it in action

Watch the back office run itself.

Borrower self-service: a full VA cash-out, end to end

The borrower-facing journey we build for lenders: a veteran household arrives wanting cash, gets an honest HELOC-vs-cash-out comparison, and runs every step to a submitted application — co-borrower and e-signature included. The math is computed, disclosures are fixed, and it hands off cleanly to a licensed loan officer.

Bank & Mortgage Systems Integration — Compliant by Design

For banks, credit unions, and mortgage lenders: your POS, LOS, CRM, core, and document vault connected with zero re-keying — whatever vendors you run — and BSA/AML, ECOA, TRID, GLBA, HMDA, and SOC 2 guardrails engineered in from day one, not bolted on at the end.

Works with the systems you already run.

FiservJack HenryFinastraFISnCinoMeridianLinkEncompassQ2AlkamiTotal Expert…and your core, whatever it is.

Let's scope it — examiner-ready from day one.

Start with a free assessment and a short discovery call. You'll get a roadmap built for your institution, with the documentation and audit posture already accounted for. The risk that the work runs long is ours to carry, not yours.